Refund policy

Refunds are only issued under the following conditions:

The incorrect product was shipped

The product was damaged during shipment

The order was cancelled before dispatch

All refund claims must be submitted within 48 hours of delivery.

To request a refund, customers must contact Aeternum with relevant order details and supporting evidence where applicable.

Aeternum reserves the right to assess all claims and determine eligibility for a refund at its sole discretion.